As we all know the current state of the global pandemic that is COVID-19 is everchanging. We at The Lock Shop will continue to strive to meet our high standards of customer service and support while adapting to the social and political climate.
Our biggest hurdle currently is acquiring stock, with many suppliers relying on countries and shipments that have been isolated or quarantined. This combined with new restrictions/social distancing laws imposed by both state and federal government has lead to extended turn-around times on some orders and products.
After meeting with a few of our suppliers we are under the understanding that this is likely to worsen over the coming weeks. Because of this we are unable to guarantee lead times on products we do not have stocked on our shelves, and any indication of delivery dates are subject to change.
Additionally, this will also lead to delays in responding to online enquiries due to extensive time spent servicing existing orders.
We greatly appreciate your business and your understanding during this time. Again we will continue to assist you as best we can, and keep you updated should the situation change. Please be patient, be understanding, and be kind as we are all in this together.
The Lock Shop