FREE SHIPPING Australia wide on all orders over $75 (excluding safes).

UPDATE 4/8/20

As Victoria moves into stage 4 lock down, we are currently operational and processing all orders coming through. At this stage we are still experiencing some delays with our suppliers in regards to stock which is resulting in slowed dispatch times. This is further hindered by the work loads of our postal and courier services.

So while your order is being processed, please be patient and understanding at this time. Should there be any extraordinary delays on your order, you will be notified as soon as we have been made aware. 

Before contacting us in regarding to the delivery status of your order, please have a look at our shipping page for all estimated time frames for dispatch, and allow an extra couple of business days. If this time frame has passed please email us at sales@thelockshop.com.au. Due to limited staff we prefer you email rather than call, and we will respond to you quickly.
Once dispatched, please follow up all tracking inquiries with the courier/postal service assigned to your order, using the tracking number that will be given to you when dispatch has been booked.

If you have an urgent matter or it is well outside the time-frame for items to be dispatched and you have not heard from us, please contact us directly at sales@thelockshop.com.au and include your order/invoice number.
This is the fastest and most efficient way as some of us are currently working from home. 

IN STORE PICK UP/CLICK AND COLLECT SERVICE
If you choose to pick up your order in store, please do not come until you have received a text message notifying you that your order is ready for collection. If you have not received a message, your order is not ready. 

The confirmation message will have instructions for a quick and easy pickup. 

Please take care and stay safe.

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UPDATE 27/4/20

Hello valued customer! 

We would like to thank every one of you for your patience through this hard time. Thanks to your understanding and communication, we are still going strong! While some areas of our supply has improved, others have suffered and we are changing day by day to accommodate this and ensure everything we offer to you is still available.
We greatly appreciate your emails in checking on stock prior to ordering, and have worked very close with suppliers to get these answers back to you as quick as we can.

In addition to the difficulties outlined below, we are now experiencing some delays with our deliveries. While most orders are delivered within their time frames, we are seeing an increasing amount be held up once they are dispatched.
You may notice when you receive a tracking number that your item appears 'not yet available' or 'collected by *carrier name* " and this status does not change for a few days, in some cases this may take a week.

This is due to the delays within our various carriers' operations, and is not avoidable. Unfortunately we are unable to change couriers and post services as this is happening across the board. While transport is an essential service, the overwhelming demand of online orders has taken its toll on these services and is currently resulting in excessive delays.

We ask if you could please be as understanding with these companies as you have been of us so far. Please give your item time to be checked in and the status updated.
If you are concerned your order is held up longer than mentioned above, has been lost or delivered incorrectly, please contact us. Otherwise please be patient and know it is coming, it's just taking a little while longer.

Thank you for your ongoing support at this time. Stay safe, and where possible stay home.

Kind regards,

The Lock Shop 

 

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MARCH 2020

As we all know the current state of the global pandemic that is COVID-19 is everchanging. We at The Lock Shop will continue to strive to meet our high standards of customer service and support while adapting to the social and political climate.

Our biggest hurdle is acquiring stock, with many suppliers relying on countries and shipments that have been isolated or quarantined. This combined with new restrictions/social distancing laws imposed by both state and federal government has lead to extended turn-around times on some orders and products.

After meeting with a few of our suppliers we are under the understanding that this is likely to worsen over the coming weeks. Because of this we are unable to guarantee lead times on products we do not have stocked on our shelves, and any indication of delivery dates are subject to change.
Additionally, this will also lead to delays in responding to online enquiries due to extensive time spent servicing existing orders.

We greatly appreciate your business and your understanding during this time. Again we will continue to assist you as best we can, and keep you updated should the situation change. Please be patient, be understanding, and be kind as we are all in this together.

Regards,

The Lock Shop