The gentleman I spoke to over the phone was knowledgeable and extremely helpful. Following our conversation I ordered the spare part from their user friendly website. The spare parts I required were delivered to my home in Sydney within 2 days. They were outstanding to deal with.

Great service

Absolutely immaculate product and complete product. A $20 fix for a potentially $500 job.Call them before you place the order for complete information about the product.Good customer service.

I rang, it was sent promptly, and I received it really quickly, best service I've had in years..

Excellent customer service and efficient delivery of a part that was perfect for solving the problem. I highly recommend The Lock Shop. Thank you.