FREE SHIPPING Australia wide on all orders over $99 (Excluding Safes & Oversize/Bulky goods).

Order and Shipping Information

When you place an order with The Lock Shop, we promptly receive an order notification from our host supplier and payment confirmation from either PayPal or your credit card provider.

Shipping

We choose the best courier/mail service based on your location and the items ordered. Our shipping partners include, but are not limited to, Australia Post, TNT, and StarTrack. If you have special requests, please include them in the 'notes' section of your order. While we strive to accommodate requests, we cannot guarantee specific services or delivery dates.

Stock and Availability

If the product(s) you selected is temporarily out of stock and backordered, we will notify you as soon as possible. We will inform you of the expected restock date or offer a refund through PayPal or your credit card provider.

For any further questions or assistance, please don't hesitate to contact us. Thank you for choosing The Lock Shop!

Shipping Costs

  • Free Delivery: All orders over $99 are delivered free anywhere in Australia ((Excluding Safes & Oversize/Bulky goods).
  • Standard Delivery: Orders under $99 incur a $9.90 postage and handling fee.
  • Safe Delivery: Delivery costs for safes are automatically calculated at checkout based on your location in Australia. Ensure you select the safe shipping method.

Dispatch Lead-time

Overview

As a distributor/reseller, we stock commonly sold items but not all variations in all quantities. Dispatch times vary based on product availability.

Dispatch Timeframes (Guide Only)

This information is to be used as a guide only and is not guaranteed for all purchases.

  • 7+ Business Days: Madinoz, Dormakaba, Halliday & Baillie, Made To Order products
  • 5-7 Business Days: ASSA ABLOY (Lockwood, Yale, Whitco, Interlock etc.), Southern Design Group (Tradco, Iver, Bankston), Master Lock, McGrath
  • 4-5 Business Days: Allegion (Gainsborough, Briton, Schlage, Legge etc.), Hafel, N2Lok, Sabre, Zanda
  • 2-3 Business Days: Abus, ADI, Astra, BDS, Borg, Brava, Carbine, Dalco, Emro,  Nidus, Precision, Protector

*Please inquire if your brand is not listed.

Factors Affecting Dispatch

  • Large orders
  • Multiple brand orders
  • Keying alike/sample keys
  • Extended times for specific items (e.g. Made to Order products)

We aim to dispatch within these times but cannot guarantee it due to the above factors.

Tracking and Express Postage

  • We provide a tracking number upon dispatch. Contact the courier for updates.
  • For express postage, call 1800 000 300. Additional charges apply.

For dispatch inquiries, email sales@thelockshop.com.au

In-Store Collection

  • Location: Visit us at 5/66 Railway Road, Blackburn VIC 3130 for in-store collection.
  • Process: If you chose this option at checkout, you will be contacted when your product(s) are ready for collection.
  • Availability: Note that not all products are stocked in-store, so the before mentioned lead times apply until they're ready for collection.

International Shipping

  • For international shipping options, please contact us directly.

Thank you for choosing The Lock Shop!