Terms of Service

By using our website (www.thelockshop.com.au) you agree to the following Terms of Use. Please read them carefully before browsing or purchasing.

About Us

The Lock Shop is an independent Australian retailer based in Victoria, specialising in reselling high-quality door hardware and accessories. Our products are sourced from reputable brands. We strive to provide accurate product descriptions, clear pricing, and reliable customer service to help you find the right hardware for your needs.

Acceptance of Terms

By accessing or using our website, you agree to be bound by these Terms of Use, along with our Privacy Policy and any other relevant policies or notices published on our site. Your continued use of our site constitutes your acceptance of these terms.

Use of This Website

You must only use our website for lawful purposes. By using the site, you agree not to engage in any activity that interferes with the website’s operation or security, or that harms other users. You also agree to provide accurate information when creating an account or placing an order. You may not reproduce, copy, or use any content, product listings, images, or other materials from our website without our written permission. We reserve the right to restrict or terminate your access to our website if you violate these terms.

Product Information

We do our best to ensure that all product descriptions, pricing, and availability details on our website are accurate. However, actual colours, materials, or finishes may vary slightly due to screen settings or supplier variations. Product dimensions are approximate and may be subject to change. Stock availability is not guaranteed and may be updated without notice. We reserve the right to update or correct product information at any time without liability. If you are unsure about a product’s suitability, please contact us before purchasing.

Pricing & Payment

All prices are listed in Australian Dollars (AUD) and include GST unless otherwise stated. We reserve the right to change prices at any time, correct pricing errors before or after an order is placed, and cancel orders if pricing or stock issues occur. Payments are processed securely via trusted third-party payment gateways. We do not store your credit card or payment details on our servers.

Methods of payment include using VISA, MasterCard or PayPal. Our security system ensures your credit card and personal details are safe and secure. The Lock Shop is Level 1 PCI compliant and uses 128 bit SSL encryption to ensure credit card data is secure.

Orders

When you place an order through our website, you are making an offer to purchase the product(s) under these Terms. Your order is subject to our acceptance, which we will confirm via email after successful payment. You agree to provide accurate and current contact, billing, and shipping details. We reserve the right to cancel or refund any order for reasons including pricing errors, suspected fraud, stock issues, or breaches of these terms.

Shipping

We deliver across Australia, including metro and regional areas in Victoria. Shipping costs are calculated at checkout and vary based on your location and order size. Delivery timeframes are estimates only and are not guaranteed. We are not responsible for delays caused by couriers, incorrect delivery information provided by you, or loss/damage in transit unless covered by insurance or attributable to a fault by the courier. For full details, refer to our Shipping Policy.

Returns & Refunds

We comply with the Australian Consumer Law and offer remedies for products that are faulty, damaged, or not as described. If an item is found to be defective, you may be entitled to a repair, replacement, or refund. Change-of-mind returns may be accepted within 21 days, provided the item is unused, in original packaging, and return postage is paid by you. Custom or special-order items are not eligible for change-of-mind returns. Please refer to our Returns & Refunds Policy for complete terms.

Intellectual Property

All content on our website—including text, images, product descriptions, logos, and design—is the property of The Lock Shop or its licensors. You may not copy, modify, distribute, or reuse any content without our prior written permission.

Limitation of Liability

To the extent permitted by law, we are not liable for any indirect, incidental, or consequential loss or damages arising from your use of the website or purchase of products. Our total liability is limited to the amount you paid for the product giving rise to the claim. Nothing in these terms limits your rights under the Australian Consumer Law.

Links to Other Websites

Our website may contain links to third-party websites for your convenience. These links do not imply our endorsement of those websites, and we are not responsible for their content, availability, or privacy practices.

Changes to These Terms

We may update these Terms of Use at any time. Any changes will take effect from the date they are published on our website. By continuing to use the site after changes are made, you accept the updated terms.

Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes relating to these terms, your use of the website, or product purchases will be resolved under the jurisdiction of the courts or tribunals of Victoria.

Contact Us

If you have any questions about these Terms or anything else on our website, please contact us:

Effective Date: 22/09/2025
Business Name: The Lock Shop (ABN 29 414 181 980)
Address: Shop 5, 66-70 Railway Road, Blackburn VIC 3130
Contact Email: sales@thelockshop.com.au
Phone: (03) 9877 7844