Here at The Lock Shop we will always do our best to ensure you, the customer, are happy with the product(s) you have purchased from us. If you are unsure of any terminology in our product listing, or are unsure if the product will suit your application, please contact us before purchase to confirm that it will suit your requirement. We would prefer to help you get it right the first time.
If for some reason the product you receive is not suitable you can return the items to us but please be aware you will be charged a re-stocking fee. This is charged to us from our suppliers so in most cases it can not be waived. Postage costs to and from will also be covered by yourself. Please contact us before returning items. Please see manufacturer lists below for re-stocking fees:
- Lockwood - 20%
- Gainsborough - 20%
- Tradco - 20%
- Yale - 20%
- Nidus - 10%
- N2Lok - 10%
- Brava - 10%
- Any other brand/supplier re-stocking other than the suppliers listed above will be judged on a case by case basis.
We cannot accept returns for Special Order Items, Made to Order Items, Additional Keys, Rekey charges & Key Alike charges. Any of these charges in the invoice will be removed from the refunded amount.
You must notify us, in writing, within 7 days of receipt of goods if you wish to return any product(s) you deem faulty or damaged. All returns must be approved by us.
How do I return my order?
If you have spoken to a team member from The Lock Shop you can attention the package to them where NAME is written. You can send your order with the following format written on the face of your package:
The Lock Shop
ATTN NAME - RETURNS
Order No. (Your Invoice No. Here)
9 Mary Street
Blackburn VIC 3130
This is our warehouse address only, strictly no customer access at any time.
On the rear of the package please include your full name and shipping address.
Inside your return, please include a printed copy of your invoice AND a detailed explanation of return. As previously mentioned all returns MUST be approved by us first so to avoid having to pay to get your package re-returned, please speak with a team member first.